IT Services

Managed IT Services Network Server Management

10 Questions to Ask Your Managed IT Services Provider

There are a variety of managed IT services as well as Managed IT Service Providers (MSPs). If you are interested in hiring an MSP for your business’s technology needs, you need to know what you are getting into. Similar to any hiring process, there are several key things to learn before hiring an MSP.

It is essential to ask specific questions to gain as much insight as possible. This includes asking the MSP about their services, security and more. While each provider may differ slightly in their answers, there are certain aspects to look for in these answers.

Keep reading to learn how to make a good decision about the best MSP for you!

How do you structure your pricing?

Many MSPs will probably have similar pricing for similar services. Therefore, it is important to figure out what your budget is and which services are most important for you and your business. You will want to know if there is a down payment, if all costs are paid upfront, whether or not you are billed monthly, or if there are different options for billing frequency. This will give you an idea of what you are getting yourself into financially.

What pricing do you offer?

Going off the pricing structure, you want to determine if your potential MSP will offer customized pricing for the services you need. Many successful MSPs will offer pricing that varies based specifically on the needs of your business. This flexibility is important when deciding on an MSP.

Is there an option to co-manage?

A lot of companies have their own IT departments. If you go with a managed it service, you can outsource your IT department to another company. However, that does not mean you cannot keep internal IT staff. In fact, it may be beneficial to have an IT person on your team co-manage alongside your MSP to ensure there is consistency in the work.

What security do you have in place?

When it comes to technology and data, security is one of the top things you should be worried about. You will want to figure out how the MSP plans to protect your data and information. Their cybersecurity measures benefit both parties.

What insight can you get me?

Insight into different networks is essential. You will want to ensure that your MSP values accuracy and can give you transparent answers to all your needs or questions.

Do you recommend any hardware or software in particular?

Not only should your service provider be using the best hardware and software, but they should also be able to recommend some for you. In addition, they should want their clients to have the best technology to ensure protection, safety, and functionality.

Is there a service-level agreement?

A service-level agreement (SLA) is a direct contract between the MSP and the client that guarantees the provider will be spending dedicated quality time with the client and their business. This may seem small, but you want to ensure this is in place before you begin work to ensure that there are direct measures to get you what you need as the client. Be sure to come to an agreement on things such as availability, guaranteed response times, and items in-scope vs out-of-scope.

How often is the contract renewed?

The contract you sign to begin working with your MSP does not last forever. Generally, they are renewed annually. The first time you sign on with a managed IT service, you may want to opt for a one-year contract. However, after officially testing the MSP for a year, you will want to negotiate a longer-term contract.

What accreditations does the company have?

A company that has certain skill levels or completed certain programs is generally more reputable than one that has less experience. Some certifications and accreditations are worth more than others. Consider asking your MSP about their experience and credentials.

Can I talk to someone who has already worked with you?

One way to ensure customer happiness is to talk to a previous client of the MSP; this can provide insight into what the client liked or did not like and whether or not they chose to stay. Typically, your MSP should provide you with a client who is open and honest about the service quality of the MSP.

Next Steps in the Selection of an MSP

Now that you know what to ask, you will want to begin searching for an MSP that will be great for you. You may want to consider starting a list and calling one by one to get started in your search. However, before signing a contract, make sure you compare a couple of MSPs and their answers to the questions above!

Contact We Solve Problems IT

If you need a reliable MSP that is up to date with their technology and can provide you with valuable technology insights for years to come, consider contacting We Solve Problems IT. They have over 15 years of combined experience in the field and have served many happy clients in the Los Angeles area. Take your questions to WSP today and inquire about managed IT services for your growing business.

Network Server Management

Why You Should Hire a Professional WiFi Installation Company to Set Up Your Network

Technology has, inarguably, changed the way we do business. Companies today can operate with high speed, get more customers, serve more people worldwide, and improve their services or product quality, all thanks to technology. On the downside, a poorly designed technological infrastructure can become a liability that can sink a business. This is particularly true with wireless networking. Considering reliable WiFi is now as vital as running water. It can be critical to the overall performance of your business’s wireless networking infrastructure. That is why you need the help of a professional WiFi Installation Company to help set it up for you.

Why Hire An Expert Managed WiFi Installation Company?

To remain competitive, especially with the ongoing pandemic, your business needs a fast and secure network infrastructure. But even large IT teams have trouble keeping up with the plethora of changes that impact wireless networks. The world that we live in now is rapidly changing, and you need a digital infrastructure to withstand this transformation.

If your organization is big enough to have in-house wireless networking specialists, then you are good. However, given that wireless networking skills (as a career specialization), are extremely rare amongst most companies, this could be quite a challenge.

Your WiFi’s availability, security, and performance are critical to your business continuity, reputation, and of course, profitability. 

Hiring a WiFi installation company will take the complexity out of the whole process if you don’t have in-house IT teams. For example, at We Solve Problems, we wrap up all of the wireless networking hardware, managed network services, and software into one monthly subscription cost.

In addition to installing your WiFi, we can handle your WiFi design process that’s a time-consuming and expensive endeavor. Working with a WiFi installation company will mean:

  • You don’t have to hire your own team of expensive professionals for designing, installing, configuring, and managing your wireless networking system
  • You don’t have to spend months researching what WiFi hardware you need to buy
  • You don’t have to pick the “right” combination of WiFi management software

If your WiFi’s speed and security are crucial to your organization, make sure you choose a WiFi installation company that has the necessary expertise and a successful track record.

Why We Are Los Angeles’ #1 WiFi Installation Company

We Solve Problems has assembled a team of highly trained and certified wireless networking specialists.

While installing a customized WiFi network, we use a predictive RF (radio frequency) design. We model your wireless networking environment, so you have a network design that’s specifically optimized for your capacity and coverage needs.

We also perform an on-site WiFi site survey to help you gain invaluable insight into your WiFi performance. Installing WiFi is not a set-it-and-forget-it kind of thing for us; we continuously monitor your network and update the software to protect your company from the risks of outdated WiFi.

Contact We Solve Problems For Customized WiFi Design and Installation

Now that you know the benefits of hiring a managed WiFi partner, you can get started on improving the overall performance of your business’s wireless networking infrastructure. To book a wireless design consultation with We Solve Problems, call us at 310-998-7070 or leave us a message online.

Policy & Compliance

Enterprise Compliance Consulting: Why It Pays to Hire a Professional

Did you know that American companies pay out about $60 billion each year in government regulatory violations? Like a business corporation, it is clearly critical that you stay in compliance with state and federal regulations. However, it can be hard to be aware of each regulation and stay on top of it – which is why companies invest in enterprise compliance consulting.

What is Enterprise Compliance Consulting?

A compliance consultant keeps track of all the regulations you need to follow and helps you prepare for inspections and audits. These professionals are in charge of making sure your business complies with the latest laws, especially if you are in the pharmaceutical, biotech, or healthcare sectors.

Hiring a compliance business consulting firm will help your business assess compliance risks and identify where you are falling short. They will then create and implement policies to get your company back within the regulatory standards. In addition, they will also monitor your company’s current activities to track compliance risk.

Many good compliance consultants also train a company’s employees to help them remain compliant. They will also help you draft formal responses to regulatory agencies, if necessary.

Benefits of Hiring An Enterprise Compliance Consultant

Are you balking at hiring a compliance consultant because you think it’s an unnecessary expense? If yes, it means you are not considering the long-term cost advantage that comes with hiring such a professional. 

Hiring a new employee and training them so they fully grasp your business operations far outweighs the cost of keeping them on your payroll for the long-term.

If you are seeking someone to help you with a couple of small projects, it makes sense to hire a temporary consultant. But in most cases, it’s a better investment to train a long-term consultant who will evaluate your company over time.

Also, a compliance business consulting firm can help your organization navigate the complex waters of government regulations. These professionals have years of experience learning the state and federal regulations in your industry. They are obviously used to helping different businesses solve their compliance issues.

Compliance consultants will get things done quickly and accurately. Without these compliance consultants, it could take you a lot of time and expertise to figure it all out on your own. So why not keep your focus on running your business and keeping it profitable while the consultant does the heavy-lifting?

One of the biggest advantages of hiring a compliance consultant is, they will give you an unbiased, fresh opinion. As they say, sometimes you need to get away from the picture to see the whole picture. If you are having a hard time identifying what’s wrong with your company, an outside perspective by someone who isn’t as emotionally invested can provide invaluable insights.

And most importantly, compliance business consulting experts can help you affordably cultivate and integrate long-term compliance strategies.

Hire an Enterprise Compliance Consulting Firm Today

The world of compliance regulations is as shifty as a desert sand dune. Unless you have a compliance professional on your team, you will never be able to keep track of all the changes on your own!

At We Solve Problems, we work with businesses to identify any potential or existing regulatory issues and come up with reasonable means of prevention or resolution. If you are looking for an outside compliance consultant, call us at 310-998-7070 or contact us online.

Network Server Management

Malware Protection: 3 Signs Your Network is Compromised

Cyberattacks are already extremely common and increasing in frequency and severity each year, which is also making malware protection very important for every business. According to one study, an average organization experiences 130 security breaches every year. If that’s not scary enough, 60% of all small- and medium-sized businesses are forced to shut down within 6 months of a cyberattack.

The purpose behind these attacks could be anything from damaging a company’s reputation to accessing sensitive information to sell on the black market. Whatever the goal of the hacker is, the end result is almost always devastating for the company. 

The cyberattacks or hacking techniques are designed to trick the security systems, but there are always little hints that can make you aware of their presence on your network. Let’s take a look at some indicators that could signal a malware attack on your system and how to get malware protection in place.

Ransomware Messages

If you or your employees are getting ransomware messages on your system, it obviously means that the network has been compromised with malicious software (malware). These messages generally appear on the front page of the website and prevent you from accessing the content unless you pay a specified amount of money (online).

It’s important to note that these attacks don’t necessarily happen because someone in your company visited an “infected” website while at work. Sometimes, it could be that an employee opens a spam message or email that directs them to download infected files. Since these emails/messages look extremely legit, people don’t think twice before doing what the email asks them to do.

The best way to handle these situations is to contact malware protection experts right away; don’t pay the demanded money immediately. We also recommend shutting down and disconnecting the infected parts of the systems to prevent any further damage. 

Sudden Encryptions

Another common malware attack involves hackers encrypting files, and preventing access to them until the company pays the “ransom”. It is similar to ransomware in this way, but it’s not as easily detectable.

It’s nearly impossible for non-IT professionals to detect encrypted files until they click on them and find they can’t open them. So, consider taking proactive safeguards against malware issues. You can do this by hiring a professional malware prevention company. These experts know how to identify the malware, no matter how sophisticated it is. 

Systems Functioning Without Internal Input(s)

It’s safe to say that a mouse cursor should not be moving on its own. If it seems like someone else is controlling things, that’s a clear sign of remote desktop hacking via malware.

In this case, immediately disconnect all affected computers from the network, and then try to figure out the point of entry. We also recommend monitoring your network traffic for suspicious activity. You should also sign out of all services and programs on the affected machine and run a thorough virus scan.

Contact The #1 Malware Protection Partner in Los Angeles

Are you experiencing any of the telltale signs mentioned above? If yes, we can help. At We Solve Problems, our highly skilled cybersecurity experts can help limit the adverse effects of an existing attack and ensure you don’t fall victim to similar attacks in the future.
Call us at 310-998-7070 or reach us online, and we will be happy to provide comprehensive malware protection, spyware protection, and protection against other viruses too.

Managed IT Services

3 Ways IT Services Protect Your Business

Data security issues are avoidable if you have a reliable IT services provider who can protect your business. With managed IT services, there are several different ways your business network can be made less vulnerable and more secure.

According to research studies, 43% of small businesses fall prey to cyberattacks. Of these, 60% were businesses that went out of business within 6 months for the incident. The best way to ensure this doesn’t happen to your organization is to work with a knowledgeable IT services team. In doing so, you can work together to create a solid plan of action. Here are some of the proven ways managed IT services can protect your company’s data and mitigate the risk of breaches.

Upgrade Older Computers That Are Still Running Out-Of-Date Operating Systems

Earlier in 2020, millions of laptops, desktop computers, and workstations powered by Windows 7 went over their regularly scheduled “end of life” duration when Microsoft ceased support for this particular operating system.

This is just an example of an issue that many businesses face each year. Cybercriminals often target specific machines that are running on outdated systems, putting any accessible personal information or unsecured data at risk. Your managed IT services provider will deal with these types of machines and processes and develop a plan for other old computers that could soon become at risk.

Implement a Disaster Recovery & Data Backup Plan That Works

Simply put, if your company is not redundantly, remotely, and regularly backing up its data on a daily basis, your entire business could be at risk. Do you know why most of the recent cyberattacks – especially ransomware – on businesses have worked? It’s largely because most organizations do not have access to extra copies of relevant data.

This leaves them with only one option: to give in to the hackers’ demands and pay thousands, if not millions, of dollars in ransom just to retrieve encrypted or stolen data. An IT services provider is aware of these threats, and they know exactly what measures your business needs to take to protect against everything from malicious attacks to natural disasters to hardware failure.

Secure The Mobile Devices And Laptops Used by Employees

Last year, the COVID-19 pandemic forced millions of employees to shift toward remote work. This means that protecting smartphones, tablets, laptops, and even residential Wi-Fi routers is now critical to maintaining enterprise-wide cybersecurity.

This includes a variety of tools, from cloud-operated applications for user access to remote desktop protocols for user administration. By working with a managed IT services company, your company can deploy additional layers of security around the devices used by your employees to monitor potentially dodgy Internet connections and manage networks.

We Solve Problems: An IT Services Team that Understands Your Business

A part-time employee handling computer issues on the side is just not enough to protect your sensitive business information in this day and age. The digital landscape is evolving, and so is the intensity of cyber threats. Your company deserves a dedicated IT services team to not only address short-term vulnerabilities but also create a long-term strategy for business success.

We Solve Problems is a leading IT services partner that can keep your organization, your customers, and your employees safe. We strengthen your systems, defend your data, and help your employees work smarter and more efficiently. If you want to learn more about how we can protect your business against potential data hacks or data loss, call us at 310-998-7070 or write to us online.

Managed IT Services

California IT Services 3 Essential Services Your Business Needs

The demand for California IT services is growing at a rapid pace, with more and more businesses trying to leverage technology to claim their share of the market pie. If you don’t have an in-house IT department or you’re not making use of managed IT service providers, you could be leaving a lot of money on the table. In this post, we have compiled a list of some of the most important California IT services you need to stay ahead of your competition in the modern business landscape.

IT Network And Infrastructure (Procurement and Management)

Managed IT infrastructure services companies provide all the equipment required to set up and manage a network. Whether you want to acquire computers or software programs for your business, or you want to set up a telecommunications network, a California IT services company can help you.

If the company has procurement abilities, it can also provide asset management and maintenance services. It provides device upgrades and also executes repairs for any piece of equipment that’s been physically damaged.

A capable California IT services provider will also take care of all your software installation needs, including custom software development, operating systems, utilities, device drivers, and text editors. They can also install applications and programming software.

Cloud-Based Services

California IT services operated from a remote facility are referred to as Cloud-based services. Essentially, Cloud service companies lease their operating systems, software, and hardware to clients. They also take full responsibility for the maintenance of both the programs and the equipment.

These services can eliminate the need for your business to have a lot of physical space, and they can help you save considerably inexpensive equipment maintenance. Depending on which IT services provider you work with, you can either get the entire package (including software platform and IT infrastructure) or you can choose and pay only for specific services.

Some of the popular Cloud-based services for businesses are:

Cybersecurity Solutions

If you have a business and don’t have a solid Cybersecurity program in place, you are leaving your entire business operation vulnerable. Cyberattacks have become a regular occurrence today, with criminals either disrupting businesses or extorting money from the owners. Spreading malware is one of the most common ways cybercriminals are achieving their goals. Spyware, Trojan horses, and viruses are just some of the types of malware that are commonly deployed.

Since most California IT services companies provide Cybersecurity services, they can prevent these malicious programs from attacking your network. They will also monitor all incoming and outgoing data 24/7, 365days of a year, and keep track of all devices that connect to your network.

If an attack ever happens, they will mitigate the effects significantly. Once they get rid of the cyber threat, they will restore the data through their backups.

Work With Trusted California IT Services Experts. Work With We Solve Problems

IT support is more about covering your organization’s computers’ performance – it includes Cybersecurity, business compliance, cloud migration, data recovery, and much more. Our experts at We Solve Problems are your source for complete technology solutions to provide you the peace of mind you deserve.

If you’re looking for a skilled and knowledgeable IT team you can count on to show up and keep your business running come a hurricane or a malware attack, we are your guys. To know more about our services, please call us at 310-998-7070 or contact us online today.

Managed IT Services

What Does a Managed IT Services Company Provide

Does your IT team spends most of their time dealing with cybersecurity, licensing, login issues, or problems of similar nature? It can take away some of their attention from strategic growth activities. This is why many organizations turn to managed IT services providers as their business grows. Outsourcing these services allows your organization to maintain a high level of staff productivity and security.

A managed IT company can provide you with the best possible support and tools to scale with your business. Here are some of the services these technology partners bring to the table.

Day-to-Day Operations & Support

It doesn’t matter what kind of business you’re running, your company’s IT team is always under pressure. Dozens of people are relying on your IT team at any given time to provide technical support for your organization. There are several additional IT difficulties that might drastically impair your staff’s productivity. From a malfunctioning projector to a workstation that won’t restart. These issues could completely overwhelm your IT department.

A managed IT services provider can fill this gap and take care of all of these problems, including:

·        Rebooting servers

·        Troubleshooting network connectivity

·        Issuing software licenses

·        Resetting passwords

·        Retrieving lost folders/files

·        And much more

Advanced Backup And Disaster Recovery

We live in times when even tech giants like Facebook and Verizon experience massive security breaches. Considering that, it pays to be prepared if you run a business. Yet, cyberattacks are not the only thing you may need to backup your data. You might have to restore operations from a backup for several reasons, including natural disasters. However, with a proactive backup and disaster recovery plan, recovery will be easier.

Flooding, fires, and other natural disasters destroy thousands of businesses each year, and these companies fail to resume operations after such a disaster. Consequently, data loss could spell disaster for your business, mainly if that loss results in an extended period without access to important data.

By working with a managed IT services partner, you gain access to advanced disaster recovery and backup software and processes that help protect your business in any emergency — and help you start your business operations quickly.

Creating And Managing a Solid Cybersecurity Plan

One of the primary objectives of organizations today is to ensure their business data stays protected. With many businesses storing personal health and financial information for employees or customers, cybercriminals enjoy access to sensitive data.

Henceforth, staying on top of all the latest threats takes time and focus and can be challenging for technology staff members to deal with, especially with other priorities. But when you work with a managed IT services provider, you have immediate and easy access to cybersecurity experts who can analyze your current processes, make suggestions for improvement, and even help implement those recommendations.

Looking For a Qualified Managed IT Services Provider? We Solve Problems is The Go-To.

A managed IT services company can support your business in hundreds of ways, saving you considerable time and money. When you choose to work with We Solve Problems, you gain access to a team of highly qualified and experienced professionals who are best at what they do and are solely focused on helping make your business successful.

Whether you need longer-term strategic advice or immediate assistance with help desk support, we can help. Call us at 310-998-7070 or fill out this online contact form to get in touch with us today.