FAQS

Once you sign up for our services, our representatives will reach out to you and cover all bases at the get-go. We’ll go over your package details, including pricing and billing information, additional benefits, specific services offered, and the value our team will add to your business. We’ll also discuss the general state of your business’s IT infrastructure, perform preliminary diagnostics, and an initial IT support plan customized for your business.

This is a common misconception. Managed IT support services benefit businesses of all scales and sizes. The extent of the benefits offered may vary in terms of the complexities within the IT infrastructures of each company.

Yes! It doesn’t matter if you’re a new business, a small business, a mid-sized veteran business, or a large-scale, well-established company. Our managed IT services are suited for all business sizes and types. We also cater to diverse industries, including insurance, finance, healthcare, and real estate.

Hiring an in-house IT team is typically more costly and doesn’t cover data loss and malware prevention strategies. On the other hand, hiring a managed IT support team allows you to delegate all aspects of your IT needs to a third-party provider specializing in the field. It’s more affordable for organizations and also helps them proactively monitor and maintain their IT infrastructure’s integrity.

The short answer: Yes.

The longer answer: While many minor IT issues can be resolved without consulting professionals, it’s always a safer option to have a reliable MSP by your side to troubleshoot unexpected errors. Even simple software-related issues can affect your business productivity and put operations at a halt. Hiring a remote managed IT service ensures you can navigate all seemingly simple and complex IT-related issues, receive the resources and guidance you need, and get things back on track without waiting for help to arrive.

You don’t have to worry about us being unavailable on weekends or public holidays. We know all too well that an IT crisis can occur at any moment, which is why we provide emergency IT support to our clients. You can reach out to us 24/7/365 for your technical needs.

Any person or organization that needs IT support.

The program is currently running through the end of the year.

We Solve Problems has been working to close the gap between organizations and technology to drive their goals since 2010.

As a top provider of managed IT support services in Los Angeles, we have worked with many owners and directors to accomplish their business goals.  Our job doesn’t stop with technology.  We look at the organization holistically to determine where and how we ensure the business meets its needs.  If we can utilize technology to achieve the result, we do.

Any person or organization that signs up for IT service with us.

The referral award varies depending on the type of services your referral signs up for—the more services they sign up for, the greater the reward.  We will send you your thank you earning each month for twelve months.

We work with our client in one of two ways: (a) managed services, or (b) fixed retainer.  Both contracts get the benefit of our awesome support team, our cybersecurity auditing, and our process workflow optimization.  The only difference is in how we bill for our services.

Under a managed services contract, we bill our services based on the number of users in the organization.  It’s unlimited and there are no additional fees.  This is really useful for when you’re starting out small and want your IT services to grow with your organization.

Under a fixed retainer, we bill our services hourly and we have a set number of hours dedicated per month.  You can go over those hours if you need to, but you have the option to space out work to keep a predictable monthly bill that you can plan for.

Every organization can benefit from the help of a managed IT services provider. If your organization is struggling with any of the following problems, it’s time to start thinking about a partnership:

• Businesses Needing A Boost in Security
• Businesses That Don’t Have Time to Spend on IT
• Businesses Needing a Controlled, Predictable Budget
• Businesses Needing to Maintain Compliance
• Businesses Needing a Competitive Edge

Some of our greatest value comes from our co-managed solutions.  If you current IT department is struggling to deliver, we can redesign their processes and build on the existing technologies to help both sides succeed.  We will also independently audit their work and deliver reports along with remediations to get the most out of your team.

N/A

The transition period is typically 30 days and includes collaboration with your current provider for the knowledge transfer of all IT systems details and credentials. We strongly recommend continuing your service with your current provider during the transition period.

This overlapping approach makes the transition more seamless. Plus, the incumbent IT provider will be more likely to cooperate with account transfer details if your account is still active.  However, if you cannot, or don’t have the option, we can work around that and get your technology in good shape by working with you directly.

We Solve Problems has been working to close the gap between organizations and technology to drive their goals since 2010.

As a top provider of managed IT support services in Los Angeles, we have worked with many owners and directors to accomplish their business goals.  Our job doesn’t stop with technology.  We look at the organization holistically to determine where and how we ensure the business meets its needs.  If we can utilize technology to achieve the result, we do.

Some of our partners include:

• MSP 510 Channel features
• Google Cloud Premium Partner
• Synology Pater
• Apple Premier Partner
• Datto Professional Global Partner
• Unitrends
• Adobe
• BBB A+ Rated
• Los Angeles Green Business
• Entrepreneurs Organization

Our average response time is 11 minutes.

N/A